Server not showing on my.innuos.com

The my.innuos.com web page is a “find my server” convenience web service that makes it easy for you to find and connect to your Innuos server(s) innuOS dashboard. It requires however that both your server(s) and your network environment and internet access are working properly. An example screenshot:

my.innuos.com: No Innuos Servers found

If your server(s) isn’t found you may start by troubleshooting it with the following steps:

  1. Please make sure your Innuos server is powered on, check that mains power cable is connected and the front panel power led is active;
  2. Check that the Ethernet network cable is well connected on both ends: the Innuos server backside LAN port and your network gateway/router LAN port. Do you notice any activity led lights blinking on the LAN port? If not then please do try a different Ethernet cable (known to be working) as it may be faulty;
  3. Make sure you aren’t using any kind of private VPN network connection as it will disable access to my.innuos.com;
  4. With all the above steps verified could you please try to access directly the server’s innuOS dashboard by any of the following alternative methods, from a web browser on any device connected on the same network as your server:
    • Open http://<modelname>/ (or http://<modelname>.local/ from Apple devices, please replace <modelname> by zenmini, zen, zenith or statement depending on your server model);
    • Open http://<IPaddress>/ (replace by the current IP address of your server which you may find on your router/gateway dashboard or by using any network scanner app such as “Fing”);

If none of the above worked for you or if you still aren’t able to find your server on my.innuos.com then please get in touch in touch with us via email to further investigate the issue.

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