An Innuos server/streamer/player unit may not power on at all or possibly not start/boot the innuOS system for several reasons. All current Innuos servers/streamers/players have a front panel power led (indicator of the system power status) by the front panel power button. Depending on the observed symptoms please try to troubleshoot it with the help of the following steps.
If the Power Led is Off (not lit)
A front panel power led off (not lit) usually indicates that the power is not reaching the unit electronics, either by not being properly set up/connected or possibly due to faulty hardware. Please try following steps to troubleshoot it.
- Check all power connections, cables, connectors and plugs. Is the mains power cord well fitted on both ends? Or perhaps loose? Depending on the Innuos model, the same goes for any supplied AC/DC power brick adaptor;
- Please make sure you are using an appropriate Innuos model set for your country’s mains power grid AC voltages (115V or 230V AC). You may confirm it by looking at the power input specification label/print by the IEC power connector on the unit’s back panel. If using an AC/DC power brick adaptor there is no issue at all as it supports both voltages;
- Depending on the Innuos model, please make sure that the back panel mains power cut switch is turned on. Not applicable if using AC/DC power brick adaptor as those units do not have any mains power cut switch on the back panel;
- Are you sure that the mains outlet is working properly? Try a different one on the wall or a different power extension;
- The mains power cord in use (or the AC/DC power brick adaptor) may be misbehaving. Please try a different power cord (or an identical AC/DC power brick adaptor from another Innuos unit);
- Press once (and release) the front panel power button. Does the the front panel power led blinks or gets lit? Or not at all?
- If the power led doesn’t blink or doesn’t get lit at all then please check that the fuse is good. In doubt you may replace the fuse to be sure and then try again. Please refer to our dedicated Support KB article about it (if applicable):
Support KB 🞂Troubleshooting 🞂 Hardware Issues 🞂 Replacing the fuse on Innuos products
If none of the above sorted the issue for you then there is the chance of faulty hardware. Please get in touch with your Hi-Fi dealer and arrange with them to have the unit tested at the store. Or get in touch with our Support via email and let us know your results for all of the above and we’ll get back to you as soon as possible with further information and the next steps.
If the Power Led is On (lit)
A front panel power led lit usually indicates that the electronics inside is receiving power. Depending on the Innuos model the power led indicator may get lit with different colours which may indicate different system boot status. If the system doesn’t seem to be operating normally then the unit’s hardware may not be starting properly or the system’s software may not be booting correctly. Depending on the observed symptoms please try to troubleshoot it with the help of the following steps.
<TODO Power Led Colours Status Explanation>
- <TODO>
- If the server seems to be powered on and the front panel power led is active with the default/custom colour but the server isn’t found via the my.innuos.com web service then please refer to the KB article: Server not showing on my.innuos.com;
- If the front panel power led is active with a white colour (only for servers equipped with the chameleon power led) then this usually means that the system wasn’t able to boot properly for some reason. With the server powered on (power led active) if you press and release the front panel power button does the system shutdown immediately? Or does it take a few seconds to fully power down (power led off)?
<TODO>