Server not showing on my.innuos.com

The my.innuos.com web service is a “find my server” convenience web service that makes it easy for you to find and connect to your Innuos server(s) innuOS dashboard. It requires however that your server(s) and your network environment and internet access are working correctly and properly connected. Otherwise it may fail to find any server. An example screenshot:

If your server(s) isn’t(aren’t) found you may start by troubleshooting it with the following steps:

1. Please make sure your Innuos server is powered on, check that mains power cable is connected and the front panel power led is active. If the front panel power led is off then please check the following KB article: Music Server does not start;
2. Check that the Ethernet network cable is well connected on both ends: the Innuos server backside LAN port and your network gateway/router LAN port. Do you notice any activity led lights blinking on the LAN port? If not then please do try a different Ethernet cable (known to be working) as it may be faulty.
3. You may also try to connect to a different network port on the router/gateway and restart both the Innuos server and the router/gateway device. Check again for any activity on the led lights on the LAN port;
4. Make sure you aren’t using any kind of private VPN network connection active as it will render the my.innuos.com service unable to find your server on the local network;
5. With all the above steps verified could you please try to access directly the server’s innuOS dashboard by any of the following alternative methods, from a web browser on any device connected on the same network as your server:
   • Open http:/// (or http://.local/ from Apple devices). Please replace by any of the valid hostnames: zenmini, zen, zenith or statement – depending on your server model. Examples:
     • http://zenmini/ or http://zenmini.local/
     • http://zen/ or http://zen.local/
     • http://zenith/ or http://zenith.local/
     • http://statement/ or http://statement.local/
   • Alternatively, try opening http://<IPaddress>/ (replace by the current network IP address for your server which you may find by using any network scanner app such as “Fing” or looking at your router/gateway dashboard connected devices);
   • If you can access via the methods above, please go to System and check if the serial number of your unit has 13 digits. If it doesn’t, please contact Innuos Support and refer that your serial number is incorrect so we can fix that.

If none of the above worked for you or if you still aren’t able to find your server on my.innuos.com then please get in touch with our Support via email to further investigate the issue.