What is the Innuos warranty duration?
As of January 2023, we offer a full 3-year warranty on our products.
What does the warranty cover?
It covers any issues related to components, electronics, or faults in workmanship.
How do I get a product serviced under warranty?
Warranty enquiries and claims must be made through the dealer who originally sold the unit. Parts and labour costs are covered
Is the warranty transferable?
The warranty is bound to the serial number of the product itself, regardless of the current owner. The warranty is therefore transferable, and additionally there is no warranty registration process required.
Can I Install an Internal SSD to my ZEN/ZENith Next Gen?
The internal PCIe M.2 slot is reserved exclusively for factory configurations and via an authorised service partner. Self-installation of an M.2 SSD and PCIe adapter by end users or dealers is strictly prohibited and will void the system warranty. Storage upgrades for the internal slot specifically must be performed at the time of original purchase, via a factory Return for Service, or by a certified Innuos Service Partner.