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At Innuos, we aim for our customers to be completely happy with our products. Don’t hesitate to contact us if you are having any problems or need assistance.

If you purchase directly from the Innuos website, we provide a 30 days love it or return it guarantee. It’s a period for you to evaluate our system and ensure you are 100% happy with your purchase. If you decide to return the product to us, it must be in a re-saleable condition, with no scratches or damage whatsoever. For music servers, in order to prevent abuse, we can only provide a full refund when using the server with less than 30 discs.

If you have purchased from an authorized Innuos dealer, please contact your dealer for terms and conditions.

Please make sure you keep all the original packaging, including outer package and padding, if you need to return it to us. Please return your product with all included such as cables, power supplies, etc. You will be liable for any damage on returned items which have not been packaged with the original packaging.

Contact us prior to returning any systems so we can provide you with a RMA number and a delivery address to post your goods.