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Innuos Careers

Customer Support Engineer

 

Duration: Permanent Contract

Location: Loulé, Portugal


Background

Innuos is a scale-up that is transforming the way we listen to music.

Since their launch in mid-2016, Innuos Digital Music Players have received more than 30 international press awards and rave reviews and are now used in partnership with Amplifiers or Speakers from many well-established brands in the HiFi industry, namely Bang and Olufsen, Devialet and KEF. Innuos products are now sold in 34 markets through nearly 300 resellers.

Innuos currently has 3 office locations: Algarve and Lisboa in Portugal and Warwick in UK.


Role description

The Customer Support Engineer (CSE) is our first line of contact between our customers and the Innuos team. The CSE is responsible for understanding the customer issue/question in detail, understanding the context where the issue occurs and then either providing a solution based on our Knowledge Base or assigning the ticket to the relevant group.

Customer Support is a core area for Innuos where we aim to provide a world-class support experience to our customers. The role would have the following responsibilities:


Candidate skills/requirements

 

 

Other valued skills

 

 

What do we offer

 

If you’re interested in this position please send your CV to hr@innuos.com .

Note: Due to COVID-19, we would not require an immediate relocation.